Shipping policy

Processing Time

• All orders take 1-2 business days to process before being shipped.

Estimated Delivery Times & Rates

UK Shipping

• Standard Delivery: £3.99 via Royal Mail (3–5 working days, excludes weekends and public holidays).
• Express Delivery: £5.99 via Royal Mail (1–3 working days, excludes weekends and public holidays).
• Free Shipping: Available on orders over £100 (UK standard delivery only).

International Shipping

We ship internationally to most countries but reserve the right to suspend shipments due to changes in law, shipping difficulties, or other reasons. If shipping is unavailable to a country, it will not appear as an option at checkout.

• Europe: £9.90 via Royal Mail (delivery in 1–3 weeks).
• Rest of the World: £15 via Royal Mail (delivery in 2–4 weeks).

Note: Any period or date for delivery of Goods stated by A ROOM LONDON is intended as an estimate only and is not a contractual commitment. A ROOM LONDON will use its best endeavours to meet any estimated delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date. A ROOM LONDON reserves the right to amend delivery methods without notice.

Delivery Information

• If the customer believes their nominated delivery address will be unattended at the time of delivery, we suggest providing an address where someone will be available during regular business hours.
• If the delivery address is unattended, the courier may:
  1. Leave the goods in a secure location under their Authority to Leave (ATL). In this case, the delivery will be deemed successful.
  2. Leave a card with details for collection. At this point, the goods will be considered delivered ("Successful Delivery").

Important:

• A ROOM LONDON will NOT be held responsible for any occurrence that may happen following the Delivery of Goods, including theft or damage if Goods are delivered to an unattended address. All risks in the Goods will remain with the Customer upon Delivery and A ROOM LONDON will NOT offer replacement Goods or refund a Customer for any lost or damaged Goods.
• Once the package has been handed over for shipment, it immediately becomes the property of the Customer. If there are any issues with a package during transportation or customs according to the tracking status, please contact the provided courier to help claim your package or resolve any issues. If this cannot be resolved, please contact us immediately.
• A ROOM LONDON will NOT be responsible for the wrong address if the postcode does not match the address. Please double check the shipping address before placing an order. 

Undelivered Items (UK Orders)

If a package is undelivered and returned to us:

• We will notify you via email.
• To resend the package, you must pay the postage fee again.
• The original postage fee is non-refundable.

Customs, Duties & Taxes (International Orders)

• Customs Clearance Fees: A ROOM LONDON is NOT liable for customs fees or delays caused by customs.
• Import Duties: Charges vary by country and are determined by your local customs office. These are the customer's responsibility.

As our warehouse is located in London, UK:

• Uncollected packages returned to us may incur additional fees or taxes. In some cases, they may be destroyed if fees are not paid.
• Such orders are NOT eligible for a refund or exchange.

We strongly recommend checking your local customs regulations and any applicable duties or taxes before placing your order.